A practical book providing tips and tricks for product support communication.
The book is aimed at people providing support and assistance on a product.
A first section contains a basic definition of communication as well as generic points how communication can be optimized.
In a second section, communication is put in a product support perspective. Practical tips & tricks from real life experiences are provided to smoothen the daily job of communicating in product support.
Dimensions5 x 8 in 56 pgs
Black and White printing (on cream uncoated paper)