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This consumer’s mini-guide to understanding the call center experience was initially written as a way for me to relieve stress. It should be taken for what it is…A humorous look at what happens on the other end of the phone when you dial into a call center. More importantly, it is a humorous look at why consumers experience the situations they do.
The objective of this guide is to keep me from having to take a stress disability leave, as well as, provide basic tips and tools to assist with experiencing a smooth and productive call center conversation.
Again, it’s humor people and a look into my point of view.
Enjoy
Publish Date July 22, 2011
Dimensions Trade 30 pgs Black and White printing (on cream uncoated paper)
Category Humor
Tags call center, customer service, work experience, inside sale
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MoeTalks says
Easy reading is damned hard writing.
Anonymous
Monet, I am so proud of you and your artistic style that you got from your Mother!!! Keep up the GREAT work! I love the title!!
posted at 10:10pm Jul 25 PST
oldauntie says
Such wit and beauty in one person. Nothing like a good laugh. I've always wondered what you guys are thinking when I call in with my "issues." Congratulations. Ma George would be proud and so am I. Your old auntie. :-)
posted at 05:57pm Jul 22 PST
Januaryjones says
This is going to be a hit with other call center professionals. I am a loyalty specialist and it is often hard to refrain from saying shut the hell up. Good luck with your writings.
posted at 09:32am Jul 22 PST
divatalk says
This is how I felt everyday at work!!!
posted at 12:54am Jul 22 PST