Click to preview Shut The Hell Up!!! pocket and trade book

This consumer’s mini-guide to understanding the call center experience was initially written as a way for me to relieve stress. It should be taken for what it is…A humorous look at what happens on the other end of the phone when you dial into a call center. More importantly, it is a humorous look at why consumers experience the situations they do.
The objective of this guide is to keep me from having to take a stress disability leave, as well as, provide basic tips and tools to assist with experiencing a smooth and productive call center conversation.
Again, it’s humor people and a look into my point of view.


About the Author

Monet Wilson
divatalk Calumet City, IL, US

Publish Date  July 22, 2011

Dimensions  Trade  30 pgs Black and White printing (on cream uncoated paper)

Category  Humor

Tags  , , , , , , , , , , , , ,

Comments (4) Write a comment


MoeTalks says

Easy reading is damned hard writing.
Monet, I am so proud of you and your artistic style that you got from your Mother!!! Keep up the GREAT work! I love the title!!

posted at 10:10pm Jul 25 PST


oldauntie says

Such wit and beauty in one person. Nothing like a good laugh. I've always wondered what you guys are thinking when I call in with my "issues." Congratulations. Ma George would be proud and so am I. Your old auntie. :-)

posted at 05:57pm Jul 22 PST


Januaryjones says

This is going to be a hit with other call center professionals. I am a loyalty specialist and it is often hard to refrain from saying shut the hell up. Good luck with your writings.

posted at 09:32am Jul 22 PST


divatalk says

This is how I felt everyday at work!!!

posted at 12:54am Jul 22 PST


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