About the Book
This consumer’s mini-guide to understanding the call center experience was initially written as a way for me to relieve stress. It should be taken for what it is…A humorous look at what happens on the other end of the phone when you dial into a call center. More importantly, it is a humorous look at why consumers experience the situations they do.
The objective of this guide is to keep me from having to take a stress disability leave, as well as, provide basic tips and tools to assist with experiencing a smooth and productive call center conversation.
Again, it’s humor people and a look into my point of view.