About the Book
There is a revolution afoot in Government management, design and leadership.
This is your essential guide to that revolution through systems thinking, commissioning, change management and practical implementation in the public sector.
The story is told through four chapters of development that will enable you to build a resilient Government organisation that is able to radically and quickly transform: designing the system of services, partners and citizens; implementing a full commissioning model to manage the system; realising the benefits through dynamic change management; and a final chapter describing a practical example to implement the new Outcomes & Efficiency model.
This book is a journey of exploration through public sector leadership, motivation, systems thinking, appreciative design, behavioural change, nudge, culture, chaos, frogs, monkeys, elephants and even more exciting developments...
Mark Rogers, Chief Executive of Solihull Metropolitan Borough Council, says:
"Outcomes & Efficiency is a must for all of those – and I count myself amongst them – who are trying to move beyond talking about the need for radical change to actually doing something about it. It is convincingly posited that the answers lie in submitting to a systems thinking approach, not least because the design of the public sector’s future functions and forms constitute ‘wicked issues’ – challenges that are singularly difficult to solve because of incomplete, contradictory and changing information, expectations and requirements. In such a situation it would seem that it is as important to ask the right questions as it is to ask for the right answers.
And this book will help will that endeavour. Structured around the themes of systems thinking, commissioning and dynamic change management, and laced with practical examples and advice, it is a treasure trove for the curious and creative who want and need to know more about what to ask as well as what to do. It also, by implication, underlines the critical factor that will decide who has most success in this very serious game of solving the impossible – leadership."