About the Book
Re-released after its initial publishing in 2007, Service Writing in Black and White continues to inspire those new to Service Writing as well as the seasoned veteran. The book that launched an entire training series for an International O.E.M. is now available on-line, on Amazon, and where books are sold.
Kurt von Ahnen
Corona, CA United States
Having launched and assisted in the launch of multiple companies and products, run many successful service centers, and served as a Corporate Trainer for a well known international brand. I wanted to take the time to get some of it down on paper.