About the Book
Clinical Hospitality's Practical Empathy Skill Builder and Workbook meets you in the clinic. This highly interactive guide takes many of the concepts and ideas you've been introduced to in Clinical Hospitality and shows you how to take the theory and apply it to your interactions with your patients.
A few of the areas this Skill Builder covers:
-Emotional facial recognition
-Patient satisfaction improvement case study analysis
-Step-by-step empathetic communication coaching
-Empathetic conversational scripting
C.L.Cupid is one of the nation's leading experts on patient satisfaction improvement. Mr. Cupid has held numerous roles in healthcare administration and is a highly sought after corporate trainer and C-suite advisor. His clientele range from top 10 U.S. News and World Report ranking hospitals to local health clinics.