About the Ebook
KEYS is a metaphor for the knowledge that we seek in life to fulfill our purpose. Knowing our KEYS (People Skills) will help us to better understand our self and others.
We must first understand what business we are really in. Many people think that their product or service is what their business is all about. We are all in the people business first and foremost. If we are not serving our customers the way they desire to be served, we won’t be in business very long.
Eddie the Eagle is the CEO of this start-up company and is concerned about why the company is not doing as well as needed.
Each of the four characters in the book represents one of the four basic behavior styles. Eddie the Eagle represents the “Doer”, Peggy the Parrot is the “Talker”, Ollie the Owl is the “Thinker” and Dave the Dove is the “Listener.”
These 4 individuals are guided to discover their preferred behavior style by their behavioral consultant, Dr. Roger Raven who also helps Eddie understand how to ask for help without feeling foolish and how to encourage proper work place behavior. The KEYS to resolving any disagreement that may arise should always be to find a “win-win” solution for all concerned.
Eddie now finds it very helpful to take a hard look at his management style and leadership behavior as beginning steps to discovering what needs to happen to get the company back on track.
Living without a purpose can be very frustrating and can have a negative affect on any business. Everyone has a purpose in life, though we might not know how to recognize it. Dr. Raven provides very valuable incites to discovering our unique purpose. These are steps everyone can apply and encourages Eddie and staff to walk through them to better know themselves.
You are all invited to discover your KEYS as you read along.
Features & Details
- Primary Category: Business & Economics
- Version Fixed-layout ebook, 132 pgs
- Publish Date: May 31, 2016
- Last Edit Feb 23, 2021
- Language English
- Keywords Behavior styles, behavior style assessments, behavioral assessments, behavioral questions, four behavior styles, business, better understand our self and others, customer service, customer service tips, customer service training, customer service skills, effective communication, communication skills, communication style, Doer, emotional, fulfill our purpose, KEYS, know yourself, leadership, management concepts, management consulting, management vs. leadership, leadership behavior, life, Listener, management skills, management style, management training, “Moments of Magic, ” “Moments of Misery, ” people skills, planning, purpose, purpose in life, relationship building, resolving any disagreement, Talker, team building, the way work works, Thinker, trust, understanding, “win-win, ” work, work place behavior
Name: Dr. Roger Garret Birthday: Sept 16 Bachelors - University of Illinois - College Union Administration Masters - Florida Atlantic University - Counseling & Psych Services, Admin. of Higher Education Doctorate - University of Georgia - Counseling and Communications Training Seminary - International Seminary - Practical Theology, Basic and Advanced Certifications Favorite Book: The Next One Favorite Quote: “Time turns no key unless it times helping others, then it is the key to the heart.”