About the Book
Lessons learned from traveling across the nation for over 15 years, being surprised at how one employee can ruin a trip, ruin a reputation, or make you glad you chose that company to do business with. We show how they can salvage the relationship, enhance goodwill, or put it all down the drain.
Some of the lessons are hard to believe, but all actually occurred. So these stories are shared to give us hope and a warning: be sure you train your employees well. They are the company.
In the HVAC business for over 20 years, started Sales Improvement Professionals, Inc in 1999. Travel all over the globe to share sales concepts and ideas, living the dream! Live in lovely Windsor CO, entire family is within 8 miles, and we are loving the blue sky! Using real-life examples of things we see in our travels, how they relate to business, and lessons we can learn from others. Both kinds of lessons: just like in the Bible, some are examples, some are warnings!